30 No Cost Ideas

Welcome to the '30 No-Cost Ideas to Improve Retention', series. Each video is based on one of the 9 top reasons customers don't return to your dealership.
Each video will give you practical, no-cost actions that when applied consistently with every new AND used vehicle customer, will improve retention.
Reason #1 is Customer Experience, this video looks at bridging the gap between customer expectation and customer experience.

#1 Customer Experience

Customers expect a follow-up call.  This video explores the customer follow-up experience cross new and used sales and the service department.

#2 Poor or No Follow-Up

#2 Poor or No Follow-up

The effect lack of personalisation can have on customers and their loyalty to a dealership.

#3 Lack of Persoalisation

#3 Lack of Personalisation

Customers expect promises to be kept, this video explores how customer trust can be eroded and provides simple, no-cost solutions.

#4 Transparency and Trust

How to avoid customers feeling the pressure during a sales or service visit.

#5 Sales Pressure

How small details can create big wins in customer retetion.

#6 Service Experience

Recovery isn't just a fix, it's a chance to retain loyalty.

#7 Customer Recovery

Creating a cross departmental engagement strategy, it could save you customers!

#8 Ongoing Engagament

#8 Ongoing Engagement

The hidden costs of losing loyal customers - Value.

#9 Loyalty Value

<p>Too many customers leave after their first service or vehicle purchase. To improve retention you don’t need a budget, just smarter thinking. This video series will provide small, practical wins for you to implement, to gain big rewards</p>

This video series gives you 30, No Cost, actionable ideas based on the top 9 reasons customers don't come back.

30 No Cost Ideas to Improve Retention Video Series

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30 No Cost Ideas to Improve Retention Video Series

Lyn Howdon

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